Shipping

Shipping Policy

Use this guide from The Ordinary to review processing, delivery, and tracking. This page applies specifically to theordiniay.shop.

Our approach at The Ordinary to delivery issues
This delivery issues section covers orders and visits through theordiniay.shop for The Ordinary. When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact Support@Theordiniay.shop or 5109636653. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

What The Ordinary customers should know about returns after delivery
For The Ordinary customers at theordiniay.shop, this section explains returns after delivery. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

How The Ordinary handles delivery area
Customers using theordiniay.shop can rely on the following The Ordinary guidance about delivery area. Orders can be shipped only to addresses within the United States. Standard shipping is free.

How The Ordinary handles tracking and addresses
The following tracking and addresses guidance applies to the The Ordinary storefront at theordiniay.shop. Where a carrier provides tracking, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

How The Ordinary handles processing and transit
The following processing and transit guidance applies to the The Ordinary storefront at theordiniay.shop. Most orders are processed within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordiniay.shop
Phone: 5109636653
Physical address: 858 16th St NW, Washington, District of Columbia, 20006, United States