Refund

Refund Policy

For The Ordinary customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to theordiniay.shop.

The Ordinary: order problems
For The Ordinary customers at theordiniay.shop, this section explains order problems. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Details from The Ordinary on eligibility
This eligibility section covers orders and visits through theordiniay.shop for The Ordinary. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

refund timing at The Ordinary
This refund timing section covers orders and visits through theordiniay.shop for The Ordinary. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

support at The Ordinary
For purchases made through theordiniay.shop, The Ordinary applies the following guidance on support. For return or exchange assistance, contact Support@Theordiniay.shop or 5109636653.

What The Ordinary customers should know about starting a request
For purchases made through theordiniay.shop, The Ordinary applies the following guidance on starting a request. To start a return or exchange, contact us at Support@Theordiniay.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Details from The Ordinary on condition of returns
For The Ordinary customers at theordiniay.shop, this section explains condition of returns. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

The Ordinary: exceptions
This exceptions section covers orders and visits through theordiniay.shop for The Ordinary. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordiniay.shop
Phone: 5109636653
Physical address: 858 16th St NW, Washington, District of Columbia, 20006, United States