About Us

Use this guide from The Ordinary to review the store and its service commitments. This page applies specifically to theordiniay.shop.

What The Ordinary customers should know about questions and support
The Ordinary publishes this questions and support guidance for customers using theordiniay.shop. Questions about our store or products are welcome at Support@Theordiniay.shop or 5109636653.

our store at The Ordinary
Customers using theordiniay.shop can rely on the following The Ordinary guidance about our store. The Ordinary is an independent online retailer presenting a carefully selected range of The Ordinary. We aim to make product discovery clear, ordering straightforward, and post-purchase support dependable.

How The Ordinary handles service commitments
For The Ordinary customers at theordiniay.shop, this section explains service commitments. The store follows practical customer-service commitments: transparent product information, free standard U.S. shipping, responsive assistance, secure checkout, and a 30-day no-reason return and exchange option with return shipping paid by the store. We do not rely on invented brand stories or unsupported product claims; our goal is to earn trust through consistent service and policies customers can understand.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordiniay.shop
Phone: 5109636653
Physical address: 858 16th St NW, Washington, District of Columbia, 20006, United States