FAQ

Frequently Asked Questions

For The Ordinary customers, the sections below set out frequently asked shopping questions. This page applies specifically to theordiniay.shop.

Details from The Ordinary on shipping cost
Customers using theordiniay.shop can rely on the following The Ordinary guidance about shipping cost. Do you offer free shipping?
Yes. U.S. standard shipping is provided at no charge.

How The Ordinary handles payment methods
The Ordinary publishes this payment methods guidance for customers using theordiniay.shop. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

What The Ordinary customers should know about contact options
This contact options section covers orders and visits through theordiniay.shop for The Ordinary. How can I contact you?
Email Support@Theordiniay.shop, call 5109636653, or write to 858 16th St NW, Washington, District of Columbia, 20006, United States.

The Ordinary: products
The Ordinary publishes this products guidance for customers using theordiniay.shop. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

refund timing at The Ordinary
Customers using theordiniay.shop can rely on the following The Ordinary guidance about refund timing. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

Our approach at The Ordinary to return shipping
For purchases made through theordiniay.shop, The Ordinary applies the following guidance on return shipping. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

What The Ordinary customers should know about delivery timing
For purchases made through theordiniay.shop, The Ordinary applies the following guidance on delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

Details from The Ordinary on returns and exchanges
For purchases made through theordiniay.shop, The Ordinary applies the following guidance on returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

Our approach at The Ordinary to tracking
The Ordinary publishes this tracking guidance for customers using theordiniay.shop. How can I track my order?
As soon as tracking is available, it is sent using the contact information provided at checkout.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordiniay.shop
Phone: 5109636653
Physical address: 858 16th St NW, Washington, District of Columbia, 20006, United States